Question 1

Who is Greenhouse Medical Clinic

Accepted Answer

Greenhouse Medical Clinic helps thousands of Australians manage a range of health conditions using natural holistic treatments. Greenhouse is agnostic, which means that our prescribers can provide treatments programs utilising  all available medications that can be picked up at your local pharmacy.

Question 2

Who do we help?

Accepted Answer

Our Greenhouse Medical Doctors help Australian patients manage a range of health conditions, naturally. We connect people with experienced holistic medicine doctors to help them manage symptoms like pain, sleep, stress, mood, and more.

Question 3

How do I know if I'm eligible for a prescription?

Accepted Answer

To be considered eligible for a prescription for natural medicine in Australia, you must:

1. Have had a chronic condition lasting three months or longer

2. Have tried other treatments which were ineffective or caused unwanted side effects.

During your consultation, our team of medical professionals will assess your condition, medical history and a range of other factors to determine the best treatment plan for you.

If you are deemed NOT eligible. we will refund your money.

Question 4

Why aren't our consults FREE or $20

Accepted Answer

Greenhouse Medical Clinic provides AGNOSTIC PRESCRIBING. Unlike free clinic consults  or CHEAP CLINICS we DO NOT make money from the products prescribed giving you access to the most inexpensive medications available in Australia.

Question 5

Why doesn’t Greenhouse Medical   provide a list of natural medicines?

Accepted Answer

Greenhouse Medical adheres to strict regulations set by the Australian Therapeutic Goods Administration. As such, we are unable to disclose specific treatment names until after you've completed a consultation with one of our Medical specilaists and have been approved for treatment.

This approach ensures that a qualified medical professional thoroughly discusses all available options with you before any decisions regarding medical treatments are made.

Question 6

How is Greenhouse Medical Clinic different from your regular GP

Accepted Answer

Greenhouse Medical Clinic differs from a regular GP or health service by working with doctors and Nurses who are not only experts, but passionate about natural therapies. We also work with pharmacies that are experienced in stocking and dispensing these treatments.

Question 7

Can I choose which medication I want?

Accepted Answer

If you have already researched or heard about a specific medication, we encourage you to discuss this with our clinic staff.

They will advise if that medication is available* and suitable for you and your health condition and also compare it to other treatment options available to you so you can make an informed decision together.

Question 8

How long will it take to notice the therapeutic benefits of my medication?

Accepted Answer

The amount of time it takes to notice the effects and potential therapeutic benefits of natural therapies will depend on your method of consumption, the type of medication consumed, as well as individual factors like your weight and metabolism.

Through monitoring your symptoms as well as careful dosing and titration of your medication, you and our clinic staff will be able to find an ideal dose and medication type for you and your needs.

Question 9

How do I store my medication?

Accepted Answer

Always follow the storage instructions written on the box or packaging that your medication came in from the pharmacy. In general, natural medication should be stored at below 21°C and away from moisture and sunlight.

Question 10

Can I make Changes to my prescription?

Accepted Answer

As with all prescribed medications, If you are wanting to try a new type of medication that you do not currently have a prescription for or get further guidance from a practitioner, you will need to book a follow up consultation.

Question 11

Who do I talk to if I have a question about my medication?

Accepted Answer

If you have a question about your prescribed medication you are welcome to contact one of our team using the patient portal or calling 07 5625 3333

Alternatively, if you want to review or make changes to your treatment plan or prescriptions, we recommend booking a follow-up consultation.

The clinic staff can only provide guidance based on the notes provided to us by your doctor or based on the medication information available to us – such as your dosing requirements and how to take your medication.

Question 12

What should I do if I am experiencing a side effect to my prescribed treatment?

Accepted Answer

If you believe you are experiencing a negative side effect as a result of taking your prescribed product, please stop taking the medication immediately and contact us by calling 07 5625 3333. Once we are aware of your situation, we will notify your prescribing doctor who will be able to recommend an appropriate course of action. If you are having a medical emergency, please call 000 or present to a hospital emergency department immediately.

Question 13

Why do we charge for Initial and Repeat Consults?  - We do NOT profit from your products.

Accepted Answer

Unlike cheaper or free consults from other clinics, Greenhouse Medical Clinic receives NO financial benefit that contributes to the cost of your medications.

In some cases this has led to savings of $900 per E-script compared to Medications prescribed by our medical practitioners.

That way you can not only have access to concession or discounted medications, you also can pick up your medication at your local specialist pharmacy or have it delivered to your door.

Question 14

Am I guaranteed a prescription?

Accepted Answer

No, you are not always guaranteed a prescription. There are a number of factors considered when assessing your suitability for a medication prescription.

These will include your condition, symptoms, current or past medications, medical history, eligibility (based on current Therapeutic Goods Administration requirements), whether you are pregnant or planning to conceive, and any other relevant factors or contraindications.

If the doctor reviews these factors and deems it not medically appropriate to prescribe you medicinal alternatives, they will not be able to do so.‍ (You will be provided with a refund).

Your health and safety are our top priority, and our practitioners adhere to the most stringent clinical practices.

Question 15

Can I drive when taking my prescription medications?

Accepted Answer

During your consultation, your  medical practitioner will discuss your prescribed treatments with you in detail, informing you of any driving restrictions associated with your medications. If your treatment does not contain any of the active ingredient that causes psychotropic effects , you will likely be able to drive as normal.

Some holistic medication is known to have impairing effects. and you may not to drive or operate machinery while being treated with any medication that results in psychotropic effects.

Driving with any detectable amount of psychotropic medication in your system is currently a criminal offence in all states in Australia (except Tasmania), even with a prescription.

Question 16

What is my E-scripts lists products out of stock?

Accepted Answer

Using the  Patient Portal

Select:  My Script is DISCONTINUED  or OUT OF STOCK

We will contact the pharmacy and the Doctor and request for substitution.

This E-Script will be sent from the doctor directly to the pharmacy if deemed out of stock or discontinued. We will advise you via email when you will be able to pick up your substitution medication. Thank you for your patience as we do everything we can to make this process as seamless as possible.

https://www.greenhousemedical.com.au/patient-portal (We will contact the pharmacy and the Doctor and request for substitution.   This E-Script will be sent from the doctor directly to the pharmacy if deemed out of stock or discontinued.   We will advise you via email when you will be able to pick up your substitution medication. Thank you for your patience as we do everything we can to make this process as seamless as possible.    https://www.greenhousemedical.com.au/patient-portal)

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Question 17

Where can I search to find a local pharmacy to pick up my medication?

Accepted Answer

You can search for a local pharmacy using our Patient Portal - drop down menu

https://static.wixstatic.com/media/2941eb_086ab52499e243788db18cc9b251764e~mv2.png

If you can not find a local dispensing pharmacy in our list please use the link below

https://cannareviewsau.co/cannabis-dispensary-pharmacies (https://cannareviewsau.co/cannabis-dispensary-pharmacies)

and then follow the steps below using the patient portal

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Please make sure that you complete the patient portal to have your new pharmacy set up in our system

Question 18

I would like to change my dispensing pharmacy

Accepted Answer

The quickest way to change your dispensing pharmacy is to simply take your e-script to the pharmacy you choose to dispense your medication, and have them email us for additional paperwork.

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You can also change your dispensing pharmacy using the link below.

Please make sure you have the correct Email address of the DISPENSING PHARMACY to receive your E-Scripts and the TGA paperwork .

https://www.greenhousemedical.com.au/patient-portal(https://www.greenhousemedical.com.au/patient-portal)

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Question 19

What is a or repeat interval? (dispensing interval )

Accepted Answer

A repeat or dispensing  interval refers to the time period between consecutive refills of a prescription medication. It indicates how frequently a patient can obtain a new
supply of the medication without needing a new prescription. 
​
The purpose of repeat intervals is to help prevent excessive or inappropriate use of these drugs, reduce the risk of dependence or addiction, and enhance patient safety. 
Attempting to refill the prescription before the designated time will lead to refusal by the pharmacist.

Question 20

What if I am with another clinic?

Accepted Answer

Patients interested in a transfer to our clinic.  must NOT have any active scripts and will be required to provide a Discharge Letter from their previous clinic.

We encourage patients to contact our clinic should with any queries about prescribing dispensing and our terms and conditions of operations.

Question 21

What if I do not have a Medicare Card?

Accepted Answer

Patients without a medicare card may apply through Services Australia for an Individual Healthcare Identifier (IHI).

https://www.servicesaustralia.gov.au/how-to-get-individual-healthcare-identifier?context=22591 (https://www.servicesaustralia.gov.au/how-to-get-individual-healthcare-identifier?context=22591)

Question 22

What are the QLD laws surrounding driving and medications (Schedule 8)

Accepted Answer

https://www.tmr.qld.gov.au/_/media/aboutus/corpinfo/publications/cannabis-and-driving-consultation-paper.pdf (https://www.tmr.qld.gov.au/_/media/aboutus/corpinfo/publications/cannabis-and-driving-consultation-paper.pdf)

Question 23

How do I apply for a Patient Card

Accepted Answer

To Apply for a patient card, please use the Patient Portal -

https://www.greenhousemedical.com.au/patient-portal(https://www.greenhousemedical.com.au/patient-portal)

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Question 24

Application of Medical Certificates or a Dr’s letter requiring personalsed information.

Accepted Answer

We understand that the are times where an employer and or travel to certain locations might require more information that a standard patient certificate. Greenhouse Medical Clinic is unable to provide a medical certificate of this nature as we do not offer in person consults.

Question 25

How does Greenhouse Medical ensure the safe prescription of medications to avoid dependency and tolerance?

Accepted Answer

At Greenhouse Medical Clinic, we prioritize the holistic well-being of our patients. Medications with potency percentages ranging from 25% to 30% may carry a higher risk of developing increased dependence and tolerance. To ensure safe and effective treatment, our approach involves creating individualized treatment plans based on a comprehensive assessment of various factors. These factors include the specific diagnosis, the duration of medication use, and a variety of other medical considerations that underlie the patient's current symptoms. By tailoring medication plans to each patient's unique needs, we strive to mitigate risks while optimizing health outcomes.

Question 26

How can I determine how many repeats I have left on my scripts?

Accepted Answer

Greenhouse Medical allows patients to use whichever pharmacy they choose. We do not require the use of a specific pharmacy or operate a vertically integrated system that controls or profits from the dispensing of medications.
Because of this, we are unable to access your dispensing records or determine how many repeats you have remaining. The most accurate way to find this information is to consult directly with the pharmacy you used to dispense your medications.

Question 27

Travelling with Medical Cananbis within Australia

Accepted Answer

Traveling with medical cannabis within Australia is permitted interstate, provided you have a valid prescription, keep products in original, pharmacy-labelled packaging, and carry photo ID matching the prescription. Carry medication in hand luggage, with a doctor's letter recommended for proof. While legal, state-specific regulations vary, so check destination rules.

Key Requirements for Domestic Travel:
 • Documentation: Always carry your prescription 
 • Packaging: Keep all products in their original packaging with the pharmacy dispensed label clearly visible (showing patient name, dosage, and doctor's details).
 • Identification: Ensure your photo ID matches the name on your medication label.
 • Packing: It is advisable to pack your medication in your carry-on luggage to avoid loss, though it can go in checked bags.
 • 
Interstate Considerations:
 • Queensland: Lawfully prescribed patients from other states can travel, but medication must be prescribed by an authorised doctor and dispensed by a pharmacist.
 • 
 • General Laws: While permitted, ensure you are aware that state and territory laws on possession can differ.

Important Tips:
 • Check with your airline for specific policies regarding carrying medications.
 • If traveling with a large quantity or for an extended period, it is advised to check the specific requirements of the state/territory health department.
 • Medical cannabis is not a "rescue" medication, so plan to take your regular dosages as prescribed.

Question 28

Travelling with medical cannabis internationally

Accepted Answer

Travelling with medical cannabis internationally is highly complex and carries significant legal risks. While it may be legal in your home country, many nations treat it as a strictly prohibited substance regardless of its medical status.

Essential Preparation Steps

• Verify Legality at Destination: Contact the embassy or consulate (https://www.smartraveller.gov.au/before-you-go/health/medications)of the country you are visiting, as well as any transit (layover) countries. Some nations, like Indonesia and Singapore, have zero-tolerance policies with severe penalties for any cannabis possession.

• Obtain Official Documentation:

• A valid prescription in your name.

• A doctor's letter on official letterhead stating your diagnosis, the specific medication name, and the prescribed dosage. - ($69 fee)

• A copy of your Special Access Scheme (SAS) or Authorised Prescriber (AP) approval if applicable.

• Original Packaging: The medication must remain in its original pharmacy packaging with the dispensing label clearly showing your name, matching your travel ID.

• Airline Policy Check: Confirm with your airline. While many allow medical liquids or devices, some have specific restrictions on flower or vaporisers (especially those with lithium batteries).

Key Rules & Common Destinations

• New Zealand: Generally allows Australian patients to bring up to a one-month supply of THC-containing products or a three-month supply of CBD-only products, provided it is declared on arrival with a prescription.

• United States: Because cannabis is federally illegal, you cannot fly into the US with medical cannabis from overseas, even if you are visiting a state where it is legal.

• United Kingdom: Requires specific permits or evidence of a legal prescription. You should contact the Home Office (https://www.gov.uk/take-medicine-in-or-out-uk)or the UK Embassy for the latest requirements.

• Transit Countries: Even if your destination allows it, your transit country (e.g., UAE, Singapore) may not. Possession during a layover could lead to arrest.

Prohibited Actions

• Never conceal medication: Attempting to hide cannabis can lead to criminal smuggling charges. Always keep it visible in your carry-on with documentation ready.
 • No International Mail: You cannot legally mail medical cannabis to yourself or others overseas; it must be carried on your person as a traveller.

For official Australian advice, consult the Office of Drug Control (https://www.odc.gov.au/travellers)or the Smartraveller medication guide.